The English version

Attention:If you pay via Paypal, your delivery address needs to be the same with the package submitted address in superbuy.

Working time:Monday-Friday 9:00am-6:00pm
Inquiry reply:We will reply you within one working day after we accept your inquiry, if your inquiry is not accepted, it will be in the queue.

 

1. When will my items be shipped?
Hi friend, almost every seller usually takes 3-7 days to ship your items, if your orders are within 7 days, we kindly suggest you wait patiently, but it will specifically depend on the seller processing. Some products shipping time would be more than 30 days, according to the seller shipping arrangement.

2. How can I tell you the color or pattern, style of the products that I need to purchase?
You remark the style, color and other information you need in the items description of the payment page. Meanwhile, for each item you need to remark the main color and alternative color, the main size and alternative size, so that we can flexibly purchase the goods for you according to the actual situation. When you need a specified color, but this color is out of stock, we will refund you directly if you do not have a remark. If the item you purchase is out of inventory, then we will directly cancel the order.

3. How can I be certain the size of the goods that I need?
Hi, you can leave message via order inquiry when your orders are assigned agents, usually they will reply you within 1 working day, thanks for your patience.

4. More HD pics?
Hi, usually the agent company will offer you three pieces standard QC photos. You can submit the detailed photo service (2 yuan for one pic).

5. How to apply return/exchange? How can I check the process?
Generally speaking, the products cannot be returned without any reasons, as it requires the seller agreement so that the agent can handle it for you.and if the items have defects or any other issues, they will not be returned after 72 hours automatically if you do not contact us as we will consider that you have accepted them. Return with no reason usually will be rejected by the most of the sellers. The agent could try to persuade the seller to accept return, besides you need to cover the return shipping freight. Once the item arrive the warehouse of the agent company, the service fee （10% of order amount）will not be refunded. If you need to apply return/exchange, you could apply return/exchange in the corresponding order, they will try their best to negotiate with the seller for return/exchange, and will handle it for you after the seller agrees. Tips: Normally it will take 7-15 days from exchange starting to replacement re-stored in warehouse.

6. Any other value-added services?
Hi, if you need the extra services like taking pics/package removing/extend storage, usually you can enter your shopping agent list and find the corresponding order, choose the extra service you need, submit the “value-added service” order, and the warehouse will deal with it by sequence after you pay for it, and inform you via the agent company’s internal message. Tips: if you have already chosen the package removing service, you will be no longer able to return/exchange.

7. You need to carry the risk of your parcel been seized by your country’s customs, beware of this dear friends. The agent company will not take any responsibility for this issue!

Here is the purchase guide

1.Click on the shop name in the top center corner of the “FEATURED STORES” and select the shop (example:FAKE LAB)

 

中文版

注意：如果您使用PayPal进行支付，您的收货地址必须与paypal支付地址一致。                                                                 

工作时间：周一至周五 9:00am-6:00pm                                                                                                                                       

咨询回复时间：接取到咨询后，在一个工作日内会回复您；如果还没有接取到您的咨询，那么您需要排队

1.什么时候发货？
您好，大部分商家的发货周期通常为3-7天，如果订购尚在7天内，建议您耐心等待，但由于卖家不同，发货周期不同。部分商品发货周期可能长达（30天），需根据商家的规定排期发货。

2.我应该怎么告诉你们我购买商品需要的款式、颜色等信息？
您好，您可以在付款界面的商品描述中备注您所需要的款式、颜色等信息。同时，每一款商品您需要备注主选色和备选色，主选尺码和备选尺码，方便我们根据实际情况灵活为您订购你所需的商品。当您的商品的指定颜色没有货的时候，您如果没有备注，我们将会直接为您退款。如果您选购的商品没有库存，那么我们将会直接为您撤销订单。

3.我该怎么确定我需要的商品的码数？
您好，当您的订购被采购员接单之后，您可以通过订单咨询进行留言，我们会在一个工作日内回复您，感谢您的耐心等待。

4.有没有更清晰的照片？
您好，您可以在提交订单之时，同时提交精细化拍照服务（2元/张），默认为3张。

5.商品退换货如何操作？如何查看进度？
您好，一般情况下，商品是不支持无理由退货的，因退货需征求卖家的同意才能允许进行，无理由退货将不返还服务费和运费，另外退货运费也需您自行承担。如您需要退换货，您可以在对应订单申请“退款/退货”，我们会为您尽量与卖家协商退换货，待卖家同意后将会为您退换货。温馨提示您：从换货至换货商品重新入库，通常需要7-15天。

6.是否拥有其他增值服务？
您好，如您需要拍照/去包装/延长保管期的额外服务，您可以在“我的订单”中找到对应订单，选择增加“增值服务”，选您需要的额外服务提交订单，付费后仓库会在按顺序为您处理，并将结果以站内信的形式通知您。温馨提示：如果您选择了移除包装的服务，您将不再享受退换货服务。

 

这里是购物操作指南
1.在推荐店铺这里点击左上方的店铺名称进入店铺（例如：LIN家）

2.在左上方的分类中选择您想要的品牌
或者在左侧的产品标签里选择您感兴趣的商品系列
或者在右上方的排序下拉框中选择您需要商品按照欢迎程度或者最新的时间顺序或者价格排序