1. How much is my commodity?
A: The price displayed on the website is the actual price of the product, including domestic freight in China, and the service fee charged by the website.
2.Where will my goods be sent?
A: All products ordered from the website will be sent to the CFB cooperative warehouse. When the goods arrive at the warehouse, you need to arrange the shipping lines and pay the international freight yourself.
3.If I am not satisfied with QC, can I return / exchange it?
A: If you are not satisfied, you can submit a return / exchange application on the website, and we will process your application within two working days. Most commodities support unreasonable returns. Special offers and customized commodities cannot be returned / exchanged. We will set reminders on the product page for products that cannot be returned / exchanged.
The longest after-sales period of the product is 20 days. When your storage time exceeds 20 days, the product cannot be returned or exchanged for you.
Note: We need to negotiate with the seller for all after-sales, and the final after-sales decision is in the hands of the seller. If you remove the packaging of the goods, such as shoe boxes, packaging bags, etc., the goods will not be able to provide after-sales service. Please consider carefully before choosing to remove the packaging.
4.How much does it cost to return or exchange goods?
Answer: The return fee, if you return the goods without reason or with small defects, you need to bear the return freight of the goods, and the service charge of the goods (10% of the total amount of the goods) will not be returned. If it’s the sellers reason, the seller will bear the freight, but the service fee will not be refunded. As long as the goods reach the warehouse, the service fee will not be refunded.
Replacement cost, if you have no reason to replace or replace with a small defect, you need to bear the shipping cost of the goods. If the seller sends the wrong items or serious quality problems, the seller will bear the freight.
5.How long does it take to return or exchange goods?
Generally speaking, the return time is within 7-15 days, we will process the return and refund. The exchange of goods is within 7-20 days, and new products will be restocked.
6.Why no one processes the order I submitted? No one responded to the inquiry?
Our working hours are Monday to Friday, Beijing time, 9 am to 6 pm. Orders submitted before 14:00 Beijing time from Monday to Friday will be processed that day; orders submitted after 14:00 Beijing time from Monday to Thursday will be processed the next day. Orders after 14:00 on Friday will be processed next Monday. Inquiries submitted will also be replied within 24 hours. Inquiries after 18:00 on Friday will be replied next Monday.